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Companies that succeed with social media leverage tools that automate much of the process while providing personalization capabilities that scale. These tools increase their ROI by producing the results they want while limiting overhead. Here are three marketing automation platforms that will support your company’s social media goals.
1. Salesforce Will Ensure You Hear Your Market and Respond Immediately
Salesforce is so much more than just software that facilitates transactions. For example, the Salesforce Social Studio product can be used to analyze conversations about your company that are taking place over social media channels. Without social listening tools like Social Studio, this would be an extremely time-consuming task.
Fortunately, you can collect feedback received from your social accounts and even segment this information by topic and trend from one convenient dashboard. This kind of ear-to-the-ground feature also makes it easy to respond to your social media following. Thanks to Salesforce’s machine-learning capabilities, feedback is automatically routed to the appropriate party within your company so they can respond right away.
If you have struggled in the past to maintain your editorial calendar, Salesforce is the solution. Manage the creation of content—including any collaboration necessary—and then use built-in social marketing tools to boost those posts that do especially well. These are great tools that businesses can leverage to generate leads from their social media following. Once those leads are created, marketing automation software can be used to deliver the right message to each individual at the right stage in their buying cycle.
2. GetResponse Will Help You Share Your Content and Deliver Sales
Another really effective way to increase the ROI of your social media strategy is by using an email marketing platform, like GetResponse, to deliver personalized email autoresponders to subscribers. Use GetResponse’s completely customizable web form to turn your followers into subscribers. It literally takes just a few clicks to set up and begin reaping the rewards.
Once you’ve leveraged your social media audience to grow your email subscriber list, you are ready to start delivering emails that generate significant ROI. GetResponse allows you to dynamically create email segments based on which social media channel a subscriber came from and deliver content that is personalized to each subscriber on a one-to-one basis.
3. RJMetrics Will Provide Objectivity to Your ROI
One of the biggest challenges with making the most out of social media is how difficult it is to understand what you are truly spending on each lead you generate. Without this objective measurement, even successful social media efforts are going to suffer from some unnecessary spending.
RJMetrics is a user-friendly platform that takes care of this often-complicated process. It will show you the customer lifetime value of your social media leads broken down by which channel was the source. The tool does this automatically, so you no longer need to schedule quarterly reviews to decide which platforms are still worth the investment. Just continuously run RJMetrics throughout the year and you will clearly see where your company’s social media presence is having the biggest impact. For example, you might receive more leads through Facebook, but the ones you gain from LinkedIn are actually worth significantly more. By using RJMetrics, you will know that LinkedIn deserves more attention and will increase your ROI by doing so.
4. SendPulse Will Create A Chatbot That Takes Care Of Your Business
The chatbots are used to create auto-reply flows and deliver bulk and personalized messages to Facebook Messenger and can be designed without coding. Ability to use the chatbot to create message flows that imitate live communication with a representative of your company. With SendPulse Facebook Messenger Chatbot, you will also be able to organize the conversational logic of your chatbot based on keywords that users type in the chat, for example, “price,” “delivery,” “purchase.”
Much more, develop a conversation scenario based on clicked links and buttons. Analyze the interests of your audience. Check the number of sent and read messages as well as the number of links opened from your messages. Provision to place subscription widgets on your site, where users can subscribe to receive updates from you.
Do Not Rely Solely on Social Media Tools to Drive Results
While there is no shortage of software that is designed specifically for social media purposes, platforms made for sales and marketing can be even more advantageous. Begin leveraging these powerful tools to attract and convert leads through social media and your ROI will grow and be a lot easier to measure.